Responding to email in Shared mailbox

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Responding to email in Shared mailbox

Postby spkeller » Thu Mar 31st, 2016 1:17pm

Mailtraq Version: 2.17.7.3516
I want to create a mailbox that is shared by 2 or 3 people. If/when one of these people responds to an email from the shared mailbox, I would like the email to appear to be from the shared mailbox.
(UserA and UserB each have access to UserC shared mailbox and folders. When UserA responds to one of the emails sent to UserC, the email looks like it came from UserC.)
In all of my tests, UserA response says it's coming from UserA. Is there a setting that I'm missing somewhere?

Thanks
spkeller
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Re: Responding to email in Shared mailbox

Postby Susan Bunbury » Thu Mar 31st, 2016 4:29pm

Hi,

If you are using Mailtraq webmail you can create multiple Email Profiles or Personas.

http://info.mailtraq.com/sending

So you could flip into that persona when replying from the shared mailbox.

Does that answer the question you were asking?
:?
Best wishes,
Susan

Sales and Initial Support
Enstar Mailtraq
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Susan Bunbury
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Re: Responding to email in Shared mailbox

Postby spkeller » Fri Apr 01st, 2016 1:59pm

The 'persona' idea is a possibility, but I would prefer a solution that didn't require user intervention. In this particular case, the people accessing the shared mailbox could be accessing it from Outlook, iPhone, iPad, Android, or Webmail. I'm trying to keep it as simple as possible.
spkeller
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Posts: 136
Joined: Sat Mar 12th, 2011 11:24am


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